Refund Return Policy

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable. We add a 15% handling fee on all returns and we charge courier fee’s for both sending and receiving the package. Our waterfed poles can not be returned if not defective as we build them to order.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Squeegees, washers, mops, filters that have been used, sleeves that are used, any item that has been used.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Repairs on electrical items (if applicable)

If an item is found to be defective initially, it is your responsibility to contact Window Washing as soon as possible, if an item becomes defective please contact us and we will provide you with a return address for you to send the item too. Once arrived we will examine the item and if found defective we will repair and return the item free of charge. PLEASE NOTE, WE DO NOT CARRY ANY WARRANTEE FOR BATTERIES.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will be applied by EFT, within 30 days, you may need to provide us with your banking details.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
If you’ve done this and you still have not received your refund yet, please contact us at contact@windowwashing.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and items bought on Black Friday cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@windowwashing.co.za or phone us at 076 142 1579.

 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact at contact@windowwashing.co.za us for shipping address

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 


Customer Reviews

Window Washing Tools

Customer Reviews

Siyabonga Mokoena 11/07/2022

My window cleaning chores have been made so much easier since I got my Window Cleaning Telepole in my kit. I can now clean those hard-to-reach high windows without needing a ladder. Delivery was smooth and within the time promised. Also, the telepole is sturdy and well made, worth every rand. Excellent product from Window Washing.

Lungile Khumalo 15/01/2023

Absolutely a game changer! The traditional window cleaning kit from Window Washing has made my cleaning days a breeze. I'm particularly impressed with the quality of the squeegee and the washer. They work wonders on my large windows. The delivery was also quick, got my kit within 3 days of ordering. Great product, I highly recommend.

Bongani Mkhize 26/05/2023

I recently bought the Fibreglass Pole from Window Washing and I'm very impressed. It's light and easy to handle, plus the de-ionizing resin works great. The service was prompt, I received my pole within 4 working days. Highly recommended.

Thabelo Bvumba 11/06/2022

Google
Excellent quality waterfed poles, the squeegee and washer kits are easy to use and built to last.

Linda Scholts 09/04/2022

Google
Love my window cleaning kit, ordered online and had my kit delivered to my home in East London within a few days. Started using it and I can now reach all my double storey windows with ease.

Thumi Ntokoso 05/17/2021

Google
I bought 4 basic window cleaning kits for our cleaning business here in KZN, very happy with the quality and the fact that my guys have decent equipment to get the job done right.

Dirk Claasen 11/06/2021

Google
Excellent product, if you need to clean your double-story windows then try the 6 meter kit. For the price its amazing how I've been able to clean all my high windows easily and thoroughly. Highly recommended for homeowners.

Maretjie Straus 11/11/2021

Google
Very pleased with my kit. There was a delay with the courier but otherwise, I am happy. Staff were very professional.

Keshni Govender 11/16/2021

Google
Very happy, got delivery to Durban in under a week. I can now see out my windows again:)

Philip Odendaal 07/16/2021

Google
Excellent service, happy to help, speedy delivery to my address. My bucket was broken and Luke replaced it no questions asked.
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